Frequently Asked Questions
Everything you need to know about bringing Andor Willow into your home.
What is the typical shipping lead time for furniture?
Most of our handcrafted pieces are processed within 3-5 business days. Standard delivery typically takes 7-14 business days depending on your location and the size of the item.
Do you offer international shipping?
Currently, Andor Willow ships to the contiguous United States, Canada, and the UK. We are working on expanding our logistics to support more international destinations soon.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable unless they arrive damaged.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to our carrier's tracking portal to monitor your delivery status.
Are your wood products sustainably sourced?
Yes, sustainability is at the core of Andor Willow. We partner with FSC-certified suppliers to ensure our timber is harvested responsibly and supports forest conservation.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger furniture purchases.