Returns & Exchanges
At Andor Willow, we want you to love every piece in your home, which is why we offer a 30-day return window for items in their original condition and packaging. If your selection isn't the perfect fit for your space, our streamlined process ensures a quick resolution.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Carefully repackage your items in their original boxes with all protective inserts to ensure they arrive back to us safely.
Attach Shipping Label
Download and print your prepaid shipping label from the portal and securely affix it to the outside of your package.
Receive Your Refund
Once our warehouse inspects the returned goods, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing